Refund Policy

1. Overview

Booking Ministry is a ticket booking platform that connects users with event organizers. We solely provide the technology infrastructure for purchasing tickets. Booking Ministry does NOT handle refunds. All refund-related matters — including refund eligibility, processing, and decisions — are managed entirely by the respective event organizer. For any refund requests, you must contact the event organizer directly.

2. Organizer's Refund Policy

Each event organizer sets their own refund and cancellation policy. The organizer is responsible for:

• Determining refund eligibility criteria and conditions.
• Processing and approving or declining refund requests.
• Setting refund timelines and methods of repayment.

3. How to Request a Refund

Since all refund matters are handled by the event organizer, please follow these steps:

• Contact the event organizer directly using the contact information provided on the event page.
• Provide your booking details, including your booking ID and the reason for your refund request.
• The organizer will review your request and respond according to their refund policy.

4. Important Notice

Please be aware of the following:

• Booking Ministry does not process, approve, or decline any refund requests.
• Booking Ministry is not responsible for the refund policies or decisions made by event organizers.
• All refund-related communication must be directed to the event organizer, not to Booking Ministry.

5. Processing Time

Refund processing times vary depending on the event organizer's policy and their chosen payment method. Please contact the event organizer for specific timelines regarding your refund.

6. Contact Us

For questions about our platform, please contact us at info@bookingministry.com.

For refund-related inquiries, please contact the event organizer directly. Booking Ministry does not handle refund requests.